Suitability varies by product. Check the product listing and manufacturer’s age guidance, warnings, and confirmed specifications before choosing.

Delivery options and timing depend on your destination and the items ordered. Review our Shipping Policy and the information shown at checkout.

Shipping Policy

belorvian is operated by Dongyang Huayuan Bowen E-Commerce Technology Co., Ltd.. We coordinate with logistics providers and fulfillment facilities to prepare and deliver customer orders. The information below explains our shipping charges, estimated timelines, and delivery support.

Preparing Your Order

Orders are normally processed within 1–5 business days after payment is confirmed. Processing does not begin until confirmation of payment.

Preparation may take longer during holidays, promotional periods, or high order volumes. Product availability and other order-preparation circumstances may also affect this timeframe.

Orders are processed on regular business days. Orders placed on weekends or public holidays generally begin processing on the next available business day.

Delivery Estimates

After dispatch, delivery is estimated to take 10–20 business days. This transit estimate is separate from the processing period, so the overall wait includes both preparation and shipping time.

Actual arrival times depend on the destination, local delivery services, customs procedures, carrier conditions, and other circumstances outside our reasonable control.

Shipping Charges

Standard shipping is currently available at $2.99 USD. The final shipping charge is shown at checkout before you confirm payment.

Where Orders Are Fulfilled

An order may be dispatched from our own facilities or a trusted partner facility. The choice depends on stock availability, inventory location, and the delivery destination. We therefore do not promise one fixed shipping origin for every order.

Tracking Details

When your order ships, we will send a shipping confirmation email with tracking information. Carrier tracking may take some time to display its first updates. Please contact service@belorvian.com if you need assistance with tracking.

International Destinations

We offer international shipping where service is available. Destination restrictions, carrier coverage, and logistical limitations may affect eligibility. If we cannot ship to your address, our support team will contact you about the available options.

Delayed or Missing Parcels

If tracking has not changed for an extended period, or you believe your parcel has been delayed or lost, email service@belorvian.com. Include your order number, tracking number, and relevant delivery details. We will investigate and provide assistance appropriate to the circumstances.

Address Corrections

Contact us as soon as possible after ordering if your shipping address needs to change. A change can only be requested before processing or shipment preparation begins. Once dispatched, we may be unable to change the delivery address.

Your shipping and billing addresses may be different. Please ensure that all delivery information entered at checkout is complete and accurate.

Shipping Support

Brand: belorvian
Legal Company Name: Dongyang Huayuan Bowen E-Commerce Technology Co., Ltd.
Customer Support Email: service@belorvian.com
Business Address: 1st Floor, No. 26 Qiansi Xiajie New Village, Qiannan Village, Qianxiang Town, Dongyang City, Jinhua City, Zhejiang Province

Please review our Return & Refund Policy for the applicable conditions and contact us if you need help with an order.

Return & Refund Policy

If your belorvian purchase does not meet your expectations, the following information explains how to request cancellation, a return, or refund assistance.

Canceling an Order

Email service@belorvian.com as soon as possible if you wish to cancel. Cancellation can be requested before processing or fulfillment begins. An approved cancellation will receive a full refund to the original payment method.

An order that has entered fulfillment or has already shipped may no longer be eligible for cancellation.

Return Eligibility

Eligible items can be returned within 30 calendar days after delivery. Items must be unused and in their original condition, with their original packaging and accessories where applicable. Please retain your proof of purchase or order confirmation.

Contact our support team before returning anything. We may not accept parcels sent back without prior approval.

Requesting a Return

Send an email to service@belorvian.com with your order number, product name, and reason for the return. Include photographs or a video when relevant to the issue. After reviewing your request, we will provide instructions for the next steps.

Where to Send Your Return

Our business registration address is not the return destination. Do not mail products there. Once a return is approved, our support team will supply the appropriate return address and shipping instructions.

Who Pays Return Shipping?

Customers cover return postage for preference-based returns, such as ordering the wrong product, changing their mind, or deciding the item does not suit their personal preferences.

If an item arrives damaged, defective, incorrect, or significantly different from its description, we will arrange an appropriate solution at no additional cost. Depending on the circumstances, this may include replacement, refund, or return assistance.

Refund Review and Timing

We will inspect the returned item after it arrives and notify you of the refund decision. Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection of the return.

Your bank or payment provider may require additional time before the funds appear in your account.

If a Refund Has Not Arrived

Check your bank or payment account again and contact your payment provider about its processing time. If you still need help, email service@belorvian.com so our team can assist.

Business and Support Details

Brand: belorvian
Legal Company Name: Dongyang Huayuan Bowen E-Commerce Technology Co., Ltd.
Customer Support Email: service@belorvian.com
Business Address: 1st Floor, No. 26 Qiansi Xiajie New Village, Qiannan Village, Qianxiang Town, Dongyang City, Jinhua City, Zhejiang Province

Materials, care guidance, and any verified certifications should be checked on the individual product listing. Do not assume a certification or material claim from seasonal imagery.